Organizational Goals and Objectives

(As reflected in Nuventive-Improve)

GOAL #1

• Provide a physical environment that exudes Student Success, conducive to living, learning, teaching, and research in an ever-changing academic community and facilitate the intellectual, physical, emotional, social, recreational, vocational, and cultural growth of students.
  • OBJ #1 Physical Environment - Provide quality, timely, cost effective operation, maintenance, cleanliness and construction of facilities to the maximum extent allowed by statutory, administrative, and fiscal limitations, giving priority to work in direct support of the University mission and work required to safeguard life and property.  Provide and support a safe, secure and attractive campus environment for students, employees, and visitors.
  • OBJ #2 Update the 2008 Campus Facilities Master Plan - Using an inclusive methodology, reflecting current FTES projections for the near term and future, reflecting the 2016 Classroom and Laboratory Utilization study, and to address PASSHE facilities risk assessment analyses with submission to accompany MCSHE submission in FEB 2019.
  • OBJ #3 Support Student Housing - Ensure the facilities being maintained to fully support the needs of the intended university occupants and users.

GOAL #2

• Energy Management and Reduction
• OBJ #1 Physical Environment - Provide quality, timely, cost effective operation, maintenance, cleanliness and construction of facilities to the maximum extent allowed by statutory, administrative, and fiscal limitations, giving priority to work in direct support of the University mission and work required to safeguard life and property.  Provide and support a safe, secure and attractive campus environment for students, employees, and visitors.
• OBJ #2 Customer Service - Improve the culture of customer service throughout the Physical Plant Department using the SIGHTLINES Customer Satisfaction Survey as the benchmark, and then expanding customer feedback (in a 2-way dialogue) using Building Coordinator Training as the vehicle to increase the efficiency of department administration and the overall student/faculty/administration/staff/visitor experience within the next 12 months.
• OBJ #3 Energy Management and Reduction - Sustain Shippensburg University's role as the leader of "least energy consumed" in the PASSHE system, while simultaneously using the 2018 campus master plan as a catalyst for energy related projects (to include GESA) with tangible returns on investment within the next 12-month period.

GOAL #3

• Energy Management and Reduction
  • OBJ #1 Update Facilities Master Plan - Update the 2008 Campus Facilities Master Plan, using an inclusive methodology, reflecting current FTES projections for the near term and future, reflecting the 2016 Classroom and Laboratory Utilization study, and to address PASSHE facilities risk assessment analyses with submission to accompany MCSHE submission in FEB 2019.
  • OBJ #2 Capital Project Management - Provide construction oversight and coordinate implementation for a number of capital construction projects.

GOAL #4

• Improve Expectation Management
  • OBJ #1 Physical Environment - Provide quality, timely, cost effective operation, maintenance, cleanliness and construction of facilities to the maximum extent allowed by statutory, administrative, and fiscal limitations, giving priority to work in direct support of the University mission and work required to safeguard life and property.  Provide and support a safe, secure and attractive campus environment for students, employees, and visitors.
  • OBJ #2 Customer Service - Improve the culture of customer service throughout the Physical Plant Department using the SIGHTLINES Customer Satisfaction Survey as the benchmark, and then expanding customer feedback (in a 2-way dialogue) using Building Coordinator Training as the vehicle to increase the efficiency of department administration and the overall student/faculty/administration/staff/visitor experience within the next 12 months.
  • OBJ #3 Personnel Development - Assure our facilities personnel resources are trained to meet the ever-changing demands of our customers and installed equipment to improve the quality of service provided and to increase efficiency and productivity.
  • OBJ #4 Update the 2008 Campus Facilities Master Plan - Using an inclusive methodology, reflecting current FTES projections for the near term and future, reflecting the 2016 Classroom and Laboratory Utilization study, and to address PASSHE facilities risk assessment analyses with submission to accompany MCSHE submission in FEB 2019.

Updated: July 22, 2019