Services
Resources

News and Alerts

Starting 11/2/2010, opscans will be shredded if not picked up within 60 days of being procesed.

Completed tests can be picked up at the Helpdesk located in MCT 054 during the following hours:

Monday - Thursday:  

8:00AM to 9:00PM

Friday: 

8:00AM to 5:00PM  

For more information, please visit our Opscan Webpage:
Optical Scanning

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Useful Links

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Location and Hours

The Faculty/Staff Helpdesk is located in the Mathematics and Computing Technologies Center (MCT), on the first floor in Room MCT054 as part of the Technical Support Center.

2011-2012
Faculty/Staff Helpdesk Hours:

Sunday:

Closed

Monday:

7:30a to 4:30p

Tuesday:

7:30a to 4:30p

Wednesday:

7:30a to 4:30p

Thursday:

7:30a to 4:30p

Friday:

7:30a to 4:30p

Saturday:

Closed
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Faculty/Staff Helpdesk FAQ

(simply click on your question to view answer)

Location & Contact Info

  • * Where is the Faculty/Staff Helpdesk Located?
    •   
    • - The Shippensburg University Faculty/Staff Helpdesk is part of the Technical Support Center, located on
           the first floor of the Mathematics and Computing Technologies
           Center in the MCT054 computer lab.

  • * What is the phone number to the Faculty/Staff Helpdesk?
    •   
    • -  On-campus phone:  Dial extension 4357 and choose Option 2
    •   
    • -  Off-campus phones & cell phones:  Dial (717)-477-4357 and choose Option 2
    •   
    • -  A Faculty/Staff Helpdesk Support Technician will answer the call
           during business hours. 
    •   
    • -  Users calling in after hours will need to leave a detailed message
            that includes their name, a phone number where they can be
            reached, and a brief description of the issue.

  • * What is the e-mail address for the Faculty/Staff Helpdesk?
    •   
    • -  The Shippensburg Faculty/Staff Helpdesk e-mail address is
            helpdesk@ship.edu. 
    •   
    • -  This e-mail address is checked multiple times throughout the day
            even over the summer months.

  • * When is the Faculty/Staff Help Desk open?
    •   
    • - The Shippensburg Faculty/Staff Helpdesk is open Monday thru Friday during the week. The hours are as follows:

      Monday 7:30am -4:30pm
      Tuesday 7:30am - 4:30pm
      Wednesday 7:30am - 4:30pm
      Thursday 7:30am - 4:30pm
      Friday 7:30am - 4:30pm
         
      Saturday Closed
      Sunday Closed

    • E-mail Questions

  • * What type of e-mail system is used on campus?
    •   
    • -  On-campus PC machines use Microsoft Outlook.
    •   
    • -  On-campus Mac machines use Microsoft Outlook.
    •   
    • -  Off-campus machines use Outlook Web Access by going to
           https://mail.ship.edu and logging in with your University
           credentials.
    •  
    • - Off-campus machines may also use Outlook Anywhere if
           Microsoft Office version 2007 or later is installed.  See the
           Outlook Anywhere Setup Guide for more information.

  • * How do I access e-mail from home or a computer off-campus?
    •   
    • -  Off-campus machines use Outlook Web Access by going to
           https://mail.ship.edu and logging in with your University
           credentials.
    •  
    • - Off-campus machines may also use Outlook Anywhere if
           Microsoft Office version 2007 or later is installed.  See the
           Outlook Anywhere Setup Guide for more information.

  • * How do I change my password?
    •   
    • 1.  Open Internet Explorer on your computer.
    • 2.  Browse to http://password.ship.edu
    • 3.  Follow the on-screen instructions to reset your password
    • 4.  Click here for password requirements (also found on the password 
             website)
      • -  8 character minimum length
      • -  Must include 3 of the following 4 categories:
      •        1.  Uppercase Letters
      •        2.  Lowercase Letters
      •        3.  Numbers
      •        4.  Special Characters
      • -  Password CANNOT have part of your name or id

  • * How can I e-mail my entire class?
    •   
    • 1.  Open Internet Explorer with your on-campus computer.
    • 2.  Log into the Faculty Information System (http://info.ship.edu)
    • 3.  Select the option to e-mail your entire class
    • 4.  Your computer will automatically launch your e-mail program
    • 5.  Compose your message and click "Send" to mail it to your entire
             class
  • * How can I e-mail a larger list of people?
    •   
    • - The size limit for a distribution list is 160 addresses.  If your
            intended audience is more than 160, it is recommended that 
            different methods are used such as a personal website posting,
            blackboard, FACT newsletter, or a direct mailing.
    •   
    • - When sending an e-mail to a list smaller than 160 addresses, you
            can follow these steps:
    •         1.  Type our name in the "To:" field
    •         2.  List your recipients' names in the "BCC:" field (you may 
                     need to click the "arrow" to the right of the "Options"
                     button to get the "BCC:" field to appear if you do not
                     see it).
    •         3.  This method will allow only you (the sender) to see replies
                     to the message, even if "Reply All" is mistakenly used.

  • * How do I access junk messages and SPAM filter settings?
    •  
    • -  By default, suspected SPAM messages are quarantined automatically
    •  
    • -  You can access your SPAM settings by browsing to https://barracuda.ship.edu/
    •  
  • * Why do I receive messages from people that I haven't sent e-mail
           to stating that I sent them infected e-mails?
    •   
    • -  Viruses and spammers forge "From:" addresses with an address
            pulled from a victims contact list.
    •   
    • -  Therefore, your machine is most likely not infected.
    •   
    • -  Since these types of infections are usually not found in
            University-owned machines, there is nothing we can do to stop
            your address from being forged on the infected machine.
    •   
    • -  If you are unsure if your machine has an active infection, please
            contact us:  helpdesk@ship.edu or x4357

    • Network File Storage Questions

  • * How do I access my network files from my office computer 
          on-campus?
    •   
    • Method 1
    • 1.  Open "My Computer"
    • 2.  Double-click the "T:\ drive"
    • 3.  Drag and drop files to the T:\ drive
    •   
    • Method 2
    • 1.  Open your "My Documents" folder
    • 2.  Open the "My Network Documents folder"
    • 3.  Drag and drop files to the "My Network Documents" folder

  • * How do I access my network files from another computer
          on-campus?
    •   
    • 1.  Log on to any network-connected PC on campus using your 
            University-provided credentials
    • 2.  Open "My Computer"
    • 3.  Double-click the T:\ drive
    • 4.  Access your network storage files

  • * How do I access my network files from my home computer 
          off-campus?
    •   
    • 1.  Open Internet Explorer
    • 2.  In the address bar, type:  https://anchor.ship.edu
    • 3.  You will be prompted for your login information
    • 4.  Enter your Ship email address and password
    • 5.  Click "OK"
    • 6.  Click on the + next to S-Drive or T-Drive to expand the folders
    • 7.  Access your network files

  • * What types of files can I store in my network storage?
    •   
    • -  Any business-related data files
    •   
    • -  Storing personal data is not supported

  • * How much space do I have to store items in network storage?
    •   
    • -  Each faculty/staff member is given 20GB worth of network storage
    •   
    • -  You will see a warning message when your file space becomes full
    •   
    • -  If you receive the message, you will need to cleanup your files to
            create more space for saving additional files

  • * How do I check to see the space I am currently using in network
          storage?
    •   
    • Method 1
    • 1.  Open "My Computer"
    • 2.  Click once on your "T:\ drive"
    • 3.  Directly below the drive name, you will see the space available
    •   
    • Method 2
    • 1.  Open "My Computer"
    • 2.  Double-click your "T:\ drive"
    • 3.  Click the "Edit" Menu
    • 4.  Click "Select All"
    • 5.  Right-Click on any one of the files
    • 6.  Click "Properties"
    • 7.  View the size to see how much space you are using

  • * How secure are the files I store on the network?
    •   
    • -  No faculty, staff, or students have access to the files on your
            network space UNLESS you allow them access to a machine that
            you are currently logged on to.
    •   
    • -  To prevent this from happening, ensure that you log off a computer
            when you are finished using it.
    •   
    • -  Only you can access your files from off-campus due to the
            requirement of your individual University-provided login
            information.

  • * Are my files in network storage backed up automatically?
    •   
    • -  All files in network storage are backed up by the CTC
    •   
    • -  The server runs backups daily to ensure data is restored if
            needed
    •   
    • -  You may always take additional steps to back up your data to
            your personal devices such as a USB drive, CD,-R/DVD-R or
            portable hard drive.  However, these files will be accessible
            to anyone who may be using the device.

    • Printing Questions

  • * How do I print exactly what I see on my computer monitor?
    •   
    • 1.  Ensure that you have everything you would like to print on you computer screen
    • 2.  Press the "Print Screen" button on your keyboard
    • 3.  Your screen should print to your default printer
    • 4.  If it does not, try the following methods:
    •   
    • Method 1:
    • 1.  Press the "Print Screen" button on your keyboard
    • 2.  Open Microsoft Word, or Microsoft Paint (either will work
    • 3.  Click on "Edit" at the top of the program, and select "Paste"
    • 4.  Click on "File" at the top of the program and select "Print"
    •   
    • Method 2:
    • 1.  Click on "Start"
    • 2.  In the search box, type in "U:\NETAPPS\PrintKey
    • 3.  In the window that opens, double-click "PrintKey20"
    • 4.  Press the "Print Screen" button on your keyboard
    • 5.  Click "Print" from the PrintKey20 window

  • * How do I print labels?
    •  
    • 1.  Open a new document in Microsoft Word
    • 2.  Click "Mailings" on the menu bar 
    • 3.  Click "Start Mail Merge" on the panel
    • 4.  Click "Labels" from the drop-down list
    • 5.  Choose the label type/manufacturer and product number
    • 6.  Click "Ok"
    • 7.  Click "Start Mail Merge" on the panel
    • 8.  Click "Step by Step Mail Merge Wizard"
    • 9.  Click "Labels"
    • 10.  Click "Next: Starting Document" at the bottom of the wizard
    • 11.  "Use the current document"
    • 12.  Click "Next: Select recipients" at the bottom of the wizard
    • 13.  Click "Use an existing list"
    • 14.  Click "Browse"
    • 15.  Browse to the file from which you would like to make labels
    • 16.  Select the file and click "Open"
    • 17.  Choose the second file in the "Select Table" window and click "Ok"
    • 18.  The Mail merge recipients box appears
    • 19.  Click "Ok"
    • 20.  Click "Next:  Arrange your labels" at the bottom of the wizard
    • 21.  Click "Address block..."
    • 22.  The "Insert Address Block" window appears
    • 23.  Click the "Match Fields" button
    • 24.  Choose names to correspond to your mail merge information
    • 25.  Click "Ok"
    • 26.  Click "Ok"
    • 27.  Click "Update all labels" in the wizard
    • 28.  Click the "Next:  Preview your labels" at the bottom of the wizard
    • 29.  Click the "Next:  Complete the merge" at the bottom of the wizard
    • 30.  Place your labels in the printer tray (ensure they are placed correctly)
    • 31.  Click "Print"
    • 32.  Save your file if you would like to use it in the future

    • Windows Questions

  • * How do I place/restore an icon to my desktop?
    •   
    • 1.  Click "Start"
    • 2.  View "Programs" or "All Programs"
    • 3.  Right-click on the program you would like to place on your desktop
    • 4.  Click "Copy"
    • 5.  Right-click on your desktop
    • 6.  Click "Paste"
    • 7.  There will now be an icon on your desktop for this program
    • 8.  Double-click the new icon to open the program

  • * How do I change the way my desktop looks?
    •    
    • 1.  Right-click on the "Start" button
    • 2.  Click "Properties"
    • 3.  Ensure you are on the "Start Menu" tab
    • 4.  Select "Classic Start Menu"
    • 5.  Click "Ok"

    • Network Questions

  • * How do I log on to the Shippensburg Network?
    •     
    • 1.  Restart your work computer
    • 2.  Enter your University-provided user id into the login box
    • 3.  Enter your password
    • 4.  You should be able to access the network drives (S:\, T:\, U:\)
    •  
    • -  If you are unable to log on to the network:
    • 1.  Check to see if the network cable is plugged securely into the wall
    • 2.  Check to ensure that the network cable is plugged securely into
             the back of your computer and the lights next to the plug are blinking.

    • Software Questions

  • * How do I purchase a copy of Microsoft Office?
    •    
    • - All SU-owned computers have Microsoft Office already installed
    •   
    • - The version is: Microsoft Office 2010 Professional Edition

  • *  How do I install newer versions of softare?
    •   
    • -  A Help Desk Technician will be able to install software updates
    •   
    • -  Please contact the Faculty/Staff Help Desk to schedule an appointment