D2L Intermittent Issues
You may have noticed that D2L has been having intermittent errors. D2L reports that these errors were related to two separate issues within their network. The first incident, which occurred earlier this year, was caused by D2L moving the data on their servers to a new storage platform. The second incident, had to with the D2L authentication servers—those servers used to verify that you belong to our University and associate your login with your courses.
What should you do if you start experiencing problems with D2L?
If you start to experience issues with D2L such as the inability to upload documents to the platform, the inability to email your students from the Classlist, or the inability to add anything new (such as a new announcement, Dropbox, etc.) please follow these steps:
- Check the D2L My Home page for the D2L Status widget, the MyShip portal page and/or the IDDS D2L Status Update page.
- If there is no message, and the issue occurs during regular business hours, please contact Donna Panzo at x3439. When calling please have your course CRN number (XXXXX.201320) available, the time you experienced the issue, a description of the task you were trying to complete, and any error messages received.
- If there is no message and the issue occurs outside of regular business hours, please contact the D2L 24/7 Support Center at 1-877-325-7778. When calling please have your course CRN number (XXXXX.201320) available, the time you experienced the issue, a description of the task you were trying to complete, and any error messages received.